Privacy Policy

Last Update: September 15, 2020 | Download PDF

Your privacy is important to us. We at Wrench, Inc. ("Wrench") are committed to protecting your privacy.

By using services made available through this website or any of its subsidiaries ("Wrench Site") or by downloading or using the Wrench Consumer, Inspection or Fleet app ("Wrench App" or "App") or by ordering directly from Wrench or any of its affiliates (the "Service"), you acknowledge that you have read and agree to be bound by this Wrench Privacy Policy (the "Privacy Policy"). If you do not wish to be bound by the terms of the Privacy Policy, please do not download or use App or use Service.

Wrench is the leader of the last-mile automotive services technologies company. It is a fast- paced, venture-backed automotive technologies startup, supporting light and medium-duty vehicles. Wrench offers web and mobile applications to consumers and enterprise vehicle fleets owners (the "Customer"), ushering in the future of contactless vehicle maintenance and repair. The apps use the fast-evolving Wrench Technology Platform, enabling delivery of over 750 high quality, on-demand, and on-premises vehicle repair and maintenance services. The services range from well-known auto services such as Oil Change, Brake Repair, and Alternator replacement to lesser-known Serpentine belt replacement and GPS/Regulator/Governor installations. The primary purpose of collecting your data is to identify Service specific to your vehicle, associated cost, and improve the overall experience. The collected information allows Wrench to offer you highly responsive Customer Service during the entire process – from ordering the Service to using it, paying for it, or rebooking it. We do not sell your personal data to third parties.

Personal information is any information that can be used to identify you or that we can link to you. To protect your privacy, we have adopted and adhered to certain principles concerning the privacy of information you provide to us, either directly or indirectly. We have also established processes in how we use it, disclose it, and store it in the course of you using App or Service. Please read the following to learn what information we collect from you and how we use that information. The Privacy Policy also covers the choices you can make about the data we collect, and how you can control them.


The Types of Personal Information We Collect

Information you provide to us

We collect the information you voluntarily provide to us, such as your name, phone number, and email address (“Contact Information”). For instance, when you want to learn more about Wrench Service or contact our Customer Care group for assistance with your Wrench Service or you order Wrench Service. We use your Contact Information to send you Service Quotes, notices based on your settings in the App, such as notifications about the arrival of the technician, schedule updates, Wrench maintenance for your Vehicle, special offers, or to comply with any legal requirements.
We collect location information such as home, work, office, fleet hub, or any other address (“Address”) where your vehicle requiring the Service is parked. When you order Service, our technicians must be able to contact you and travel to the location you specify to perform Service. We share your Contact Information and Address with our technician when you request work on your Vehicle.

We collect information about the Vehicle (“Vehicle Information”) such as a vehicle’s make, model, trim, engine-type, manufacturing year, type and condition of tires, health of the vehicle, type of parts, parts wear and tear, and mileage, depending on the type of requested service. We use Vehicle Information to diagnose the Vehicle, determine the effort and parts required to repair, or maintain the health of a vehicle. We share Vehicle Information with our Service Writers to determine the associated cost; Customer Care to support the customer requests; Engineering and Product teams to build and optimize technologies, algorithms, data analysis, and automated fault diagnostics; and technicians who need to perform the requested Service on a vehicle.

Information we collect automatically

We automatically collect information about you, necessary for Wrench to perform essential functions and services in a secure way about your use of Wrench Site or App. You will not be able to opt-out from this data collection, sharing and/or processing if you want to continue to use Wrench products. The automated Information is collected using cookies and similar technologies when you use, access, or interact with us via Wrench Website or App. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites. We also collect this information to guide product improvement and customer support decisions, which is our legitimate interest. When you download or use the App, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based and other personalized content. Most mobile devices allow you to turn off location services.

Financial Information

The Service available through the Wrench Website or App allows its Consumer Customers to pay with a credit card or debit card, collectively referred to as the payment system (the "Payment System"). In addition, Fleet Customers can pay using alternate mechanisms such as Automated Clearing House (ACH) or other mechanisms agreed upon with Wrench in advance. The Payment System uses a third-party payment processor, Braintree (a subsidiary of PayPal), to handle all credit cards, debit cards, and third-party system transactions. If a consumer customer makes use of the Payment System, and inputs credit or debit card number to pay for service, it is encrypted and is only routed (in encrypted form) to Braintree.

Information obtained from other sources

We may receive information about you from other sources, including third parties, such as automotive service partners and partners with whom we offer co-branded services or engage in joint marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on social media. We protect data obtained from third parties according to the practices described in this Statement. We also apply any additional restrictions imposed by the source of data.


Protecting Your Privacy

Your name and contact information will not be shared with Third Parties for marketing purposes without your permission.

Your name and contact information will only be shared with Wrench employees, technicians, and authorized contractors to complete any work you request through the App.

We may send you to email communications, including information that we think may be of interest to you. For example, after you input your vehicle information and purchase a maintenance or repair service, we may provide notifications to you when your vehicle is due for another Service. You may opt-out of receiving these marketing emails by clicking on the unsubscribe link in any such email you receive from us.

Your account information is password protected. You are responsible for keeping your password secure and private. In the unlikely event of any compromise of our website security, Wrench will notify you immediately to take action to change your password on the website.

Wrench does not knowingly collect any information about or allow accounts to be held by users under 18. If we discover an account of any user, we believe under 18 years of age, the account and all related information will be removed.


Third-Party Sites

This Privacy Policy only addresses the use and disclosure of information Wrench collects from you. Other sites that may be linked through the use of the App have their own privacy policies and data collection, use, and disclosure practices. We are not responsible for the policies or practices of third parties.


The Legal Bases for Using Personal Information

Wrench may release any user information as required by law or in the good-faith belief that disclosing such information is reasonably necessary to comply with a subpoena, discovery request, court order, or other legal process issued by a court of competent jurisdiction.

Wrench may also release any user information in the good faith belief that such disclosure of the information is reasonably necessary to enforce our Terms and Conditions for the use of the App or the Service, to defend or respond to any legal actions initiated by third-parties related to your user account or your use of the App or the Service; or to protect the personal safety of staff, users, or the general public.



Security, Storage, and Retention of Personal Information we Collect

Security

Wrench takes the security of your information seriously and is committed to protecting your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

We use a variety of appropriate technical and organizational measures and industry standards to protect your personal information and help prevent information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, we store the personal data you provide on computer systems with limited access and are in controlled facilities. Additionally, we ensure that our third-party data center vendors provide adequate security measures. Your data is protected with encryption, such as Transport Layer Security (TLS), during transmission over the Internet. Moreover, your password is stored using one-way hash. It can neither be recovered nor disclosed by anyone, including Wrench. It can only be reset.

You can access your account through the App through the use of individual user login and password. Your password is encrypted. Your account information resides on a secure server that only selected personnel and contractors have access to. To protect the confidentiality of your personal information, you must keep your password confidential and not disclose it to any other person. Please alert us immediately if you believe your password has been misused. Additionally, always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password.

Unfortunately, no data transmission over the Internet or wireless networks can be guaranteed to be 100% secure. While we employ commercially reasonable security measures to protect data, and seek to partner with companies that do the same, we cannot guarantee the security of any information transmitted to or from your mobile device through the App. We are not responsible for the actions of any third parties that may improperly receive such information. If you have any questions about the security of your personal information, you can contact us at privacy@wrench.com.

Storage

Personal data collected by Wrench may be stored and processed in your region, in the United States (for instance in our major data centers).

Retention

Wrench will retain your personal information:

  • for as long as we have a customer relationship with you and/or as necessary to enable you to use the Website, App and/or Wrench Product(s);
  • for the period required to provide Service that you request from us;
  • for the period required to provide marketing or other promotional materials that you request from us;
  • to comply with our legal obligations, including requirements of regulators and governmental agencies that have authority over us such as tax and/or accounting obligations, which usually require retaining certain transaction data for periods between 7 and 10 years after a transaction has occurred;
  • for the period required to resolve disputes with any parties and/or to investigate or defend against potential legal claims; and
  • for the period required to analyze historical Service request and parts failure analysis to deliver timely Wrench Predictive Preventative Maintenance services through the lifetime of a Vehicle in Operation (VIO), which usually requires retaining certain transaction data for periods between 10 and 15 years after a transaction occurred; and
  • otherwise as necessary to allow us to conduct our business in compliance with applicable laws and regulations.

All personal information we retain will be subject to this Privacy Policy and our internal retention guidelines. Wrench will delete your personal data when it is no longer required for the purposes mentioned above. If we are unable to delete it for technical reasons, we will implement appropriate measures to prevent any further processing or use of such data. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to privacy@wrench.com.


Your Rights & Choices

Your Rights

We want you to be in control of how we use your personal information. Subject to local law, including the General Data Protection Regulation and the California Consumer Privacy Act, you can do this in the following ways:

  • you can ask us for a copy of the personal information we hold about you;
  • you can inform us of any changes to your personal information, or if you want us to correct any of the personal information, we hold about you;
  • in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
  • in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information based on your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate, and current. Please keep your personal information updated by logging to your account.

We will respond to your request as soon as possible. For more information about how you can control the collection and use data and your Communication, Marketing, and Advertising Preferences, please visit Your Choices below.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information.


Your Choices

Wrench Account and Wrench App

If you wish to access or edit profile information, change your password, you can do it by logging in to your Wrench account or Wrench app or sending an email to privacy@wrench.com. If you want to close your account, send us an email at privacy@wrench.com. We will respond to any request as soon as possible.

Your Communication, Marketing and Advertising Preferences

You can opt-out of receiving direct marketing communications from Wrench by following the instructions included in every email sent to you via the “Unsubscribe” instructions included in the email. You can also opt-out of email subscriptions or in-app messaging by updating your Profile and Contact Options in your Wrench Account. We respect your choice, and we will stop sending you promotional emails once you unsubscribe or change your communication settings.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, Wrench Product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, or data breaches.


Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalize our websites for you, remember your preferences, understand how users are using our websites or app, and help customize our marketing offerings.

Cookies

A 'cookie' is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Wrench uses both types of cookies. Session cookies will only remain on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

  • Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
  • Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimize our website and make it easier for you to navigate.
  • Functional cookies. These cookies allow our websites to remember choices you make and personalize your experience. We may store your geographic location in a cookie, for instance, to ensure that we show you the websites relevant to your area.
  • Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our websites, what pages they find most useful and how they arrived at wrench.com. To learn more about Google Analytics and your data, visit this Google webpage.

Pixels

In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed.

Other Identifiers

When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or “IDFA” on iOS devices and the Google Ad ID or “AID” on Android devices) so that we can learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information, such as name or email address.


How to Contact Us

If you have any questions about the use of your personal information, please send an email to privacy@wrench.com. California residents can also reach us at 415-650-1946.


Changes to Privacy Policy

Wrench may modify or update the Privacy Policy when necessary to reflect customer feedback and changes in our App or Service. Please review it regularly. When we update this Privacy Policy, we will revise the 'Last Updated' date at the top of this statement. A revision to the Privacy Policy is effective immediately when posted on the Wrench Site or App. If there are material changes to this statement or in how Wrench uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to regularly review this statement to learn more about how Wrench is using and protecting your information. Your continued use of the Wrench Site or App or the Service after a revision has been posted will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy.