Frequently Asked Questions

Yes, Wrench Automotive Maintenance and Repairs is considered an essential service and will continue to operate under COVID-19 emergency response mandates. For a detailed business continuity plan as a current Wrench Fleet Solutions customer, please reach out to your account representative or email us as fleets@wrench.com.

Yes, under emergency response mandates for community wellness, Automotive Maintenance and Repairs is considered an essential service. As an Automotive Maintenance and Repair provider, Wrench services are available as usual, and we have established specific protocols to protect our customers, technicians, and community

Absolutely! At a time where personal distance and safety are a top community priority, Wrench services are ideal for supporting the ability to eliminate the need to travel anywhere or come into contact with people. Wrench’s service model already benefits customers by allowing them to stay at home or in the office, while our technicians service their vehicles. Our “Contactless Service” protocol enables customers to include notes in the job location about key handoff information, which ensures limited interaction over phone calls and texts. Our customers can also place a vehicle key in a communicated drop-off location to be picked up by our technicians.

Wrench makes maintaining your fleet of vehicles convenient, simple and hassle free. We bring skilled and trusted technicians to your job site to provide last-mile vehicle services for every vehicle make and model. You can easily manage repairs and maintenance for your fleet of vehicles using Wrench’s online platform for fleets.

Wrench technicians come to you to service your vehicles! Just use our online platform to tell us what you need done, pick a time and a place, and book your appointment. We will come to your location and perform the service right there- you do not need to be physically present. After your service is complete, we will process the billing and send you a service report. Wrench Fleet Solutions customers are supported 7 days a week by a full team of specialists.

Our certified technicians come to your job site. They are able to perform a wide range of repair and maintenance services in the field for your fleet of vehicles.

Wrench Fleet Solutions provides services for light-duty and medium-duty vehicles (classes 1, 2a, 2b, 3, 4, 5, and 6). We are constantly expanding our services to meet our customer needs- if you do not see your vehicle services needs listed here, please reach out to us at fleets@wrench.com.

Wrench is currently available in the following cities: Click to view all cities

We can do over 80% of all car repair and maintenance work outside of a shop. This includes oil and filter changes, replacing brake pads and rotors, and diagnosing and repairing most ignition, electrical and exhaust problems. Click to view all services

Yes! Wrench Fleet Solutions operates on weekdays (including evenings) and weekends. The days and times when your vehicles are not in use are some of the best times for us to service your fleet- Wrench Fleet Solutions saves you downtime and the labor cost involved with your team transporting assets to and from shops during business hours.

Yes! We have close working relationships with all major FMC’s to ensure booking repairs and billing are handled with ease for Wrench Fleet Solutions customers. If you want to ensure your current FMC is actively working with Wrench, please contact our team at fleets@wrench.com.

We safely and responsibly handle the removal of all the used oil and filters. Wrench is committed to ensuring environmental safety during the completion of services.

No, there is no additional charge for the technician to come to your location.

If we have openings, we can do Oil Changes and Diagnostics the same day. Most other services require one day notice in order to get the parts.

The Wrench Fleet Solutions online portal shows you Wrench’s availability in real-time. Enter your vehicle information, select the service you need, pick a time and place, and enter your payment information (you will not be charged until your service is completed). After that, a Wrench technician will come perform the service at your location.

Log in to your Wrench Fleet Solutions account and select the CHANGE button on your appointment. Then select a new time and location if needed. There is a $50 fee for cancelling less than 24 hours before your appointment.

You do not need to be physically present. All approvals and adjustments can be communicated via phone, text or email. Key hand-off can be facilitated in notes as a central location for the technician.

We have a 1 hour labor minimum.

Yes!

Our mechanics each have over 5 years of experience. They have worked in shops and have proven track records of great customer service and do quality work. Each technician has passed a thorough background check and has been certified through Wrench University on proprietary technology they use for every job and on customer service expectations.

We believe in fair and upfront pricing. That is why we offer fixed quotes. We have instant quotes for some common jobs- just start the process to book an appointment and we will show you the quote. For other services, we will send you a fixed quote for the services you need. Please contact a Wrench representative at 888-550-4356 to inquire about Fleet pricing!

Wrench Fleet Solutions can process payment through multiple avenues. We accept credit cards, we can provide monthly invoicing, and we can process payment through FMC's.

You will be emailed a copy of the receipt after the service on your vehicle is complete. A full history of work completed for each vehicle is available online to review at any time.

If you have any questions, please contact us at hello@wrench.com and provide us your account information.

Yes, our Limited Warranty lasts for 12 months or 12,000 miles after your service is performed. The warranty period for oil changes is 90 days or 3,000 miles. If you find that the work or parts provided by Wrench are defective, simply email us at hello@wrench.com and we will get you scheduled for a warranty review visit. See the complete Wrench Limited Warranty for more details.

You bet. Wrench carries $1,000,000 in liability insurance.